Zanibal Solutions
Nigeria Limited - At Zanibal, our goal is to provide you with a platform and
solution that delivers your business needs. We and our partners will work with
you to get the best out of your Zanibal solution and to facilitate this
process, we have developed various partner programs to help you.
We are recruiting
to fill the position below:
Job Title:
Software Support Trainee
Location: Lagos
Job Description
Responsible for
providing high-quality technical support.
Quality testing
of new features of the software.
Documenting,
troubleshoots and develops technical solutions related to software and setup
errors for field engineers, technicians, and customers.
Delivering
solutions to both technical and non-technical end users.
Taking ownership
of technical issues, and working with our Development group to resolve more
advanced issues when necessary.
Creates
workaround procedures when standard procedures have failed and ensures issues
are resolved in a timely fashion.
Escalates urgent
problems requiring more in-depth knowledge to appropriate internal resources.
Resolving
escalated customer complaints without the need for team lead intervention.
Participation in
providing training to customers as required.
Recognize
end-users’ need for additional products and service.
Update and create
online knowledge base articles to reduce support requests.
Capture details
of each support request in Zanibal’s ticketing system.
Help test fixes
provided by development and incorporate them into client sites.
Qualifications
At least 1-year
experience in a software support or development/QA role.
Accounting
knowledge is a plus.
Excellent
Customer Relationship Management
Proficient
knowledge of Microsoft Office
Basic knowledge
in Linux command, and SQL, programming skills
Very Strong
troubleshooting skills.
Ability to
multi-task and solve problems.
Application
Closing Date
30th August,
2018.
How to Apply
Interested and
qualified candidates should send their CV's to: hr@zanibal.com
No comments:
Post a Comment